CC14: Complaints & Medical Error

 

Define the local complaints procedure. Recognise factors likely to lead to complaints (poor communication, dishonesty etc.) Adopt behaviour likely to prevent complaints Dealing with dissatisfied patients or relatives. Recognise when something has gone wrong and identify appropriate staff to communicate this with. Act with honesty and sensitivity in a non-confrontational manner.

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Lightning Learning: Yellow Card Scheme
Lightning Learning: Yellow Card Scheme

The Yellow Card Scheme is used to report defective, counterfeit or side effects of medicines, vaccines and other blood products. It can also be used to report adverse incidents with medical devices.

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Top Tips for Dealing With Complaints

Check out these TOP TIPS for dealing with clinical complaints – from thinking about what actions you need to take, to writing your response.

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